{"id":1677,"date":"2022-06-21T16:35:51","date_gmt":"2022-06-21T14:35:51","guid":{"rendered":"https:\/\/insummit.pl\/2022-2025\/?page_id=1677"},"modified":"2022-10-28T10:18:09","modified_gmt":"2022-10-28T08:18:09","slug":"praca-z-nps","status":"publish","type":"page","link":"https:\/\/insummit.pl\/2022-2025\/program-insummit-2022\/praca-z-nps\/","title":{"rendered":"Quo Vadis CX?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1677\" class=\"elementor elementor-1677\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6aee662 elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"6aee662\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1afe9a0\" data-id=\"1afe9a0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e30a696 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e30a696\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c1c8baa\" data-id=\"c1c8baa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2274559 giz_program_tytul elementor-widget elementor-widget-text-editor\" data-id=\"2274559\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t Quo Vadis CX?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b72ce5b giz_program_tagi elementor-widget elementor-widget-text-editor\" data-id=\"b72ce5b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tnteraktywny panel dyskusyjny\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-998b7d7\" data-id=\"998b7d7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9056431 elementor-widget elementor-widget-text-editor\" data-id=\"9056431\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"font-weight: 300;\">SCENA PASA\u017b<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e961b7 elementor-widget elementor-widget-text-editor\" data-id=\"5e961b7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tNOWY CX\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a7e7cf elementor-widget elementor-widget-text-editor\" data-id=\"1a7e7cf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"font-weight: 300;\">SESJA KUROWANA<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2bc11b elementor-widget elementor-widget-text-editor\" data-id=\"e2bc11b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"giz_program_godzina\">15.50<\/span> PI\u0104TEK, 23 WRZE\u015aNIA<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e3b1f5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e3b1f5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2a21321\" data-id=\"2a21321\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0f84d0e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0f84d0e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-06f7ccb\" data-id=\"06f7ccb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5922f3b elementor-widget elementor-widget-text-editor\" data-id=\"5922f3b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCX, UX, EX a mo\u017ce BX? Cztery strony jednego medalu, czy mo\u017ce kola\u017c z po\u0142\u0105czenia tych czterech obszar\u00f3w? Porozmawiajmy w gronie ekspert\u00f3w, dok\u0105d zmierza CX, jakie trendy obecne ju\u017c na \u015bwiecie wykorzystamy w Polsce i dlaczego. Om\u00f3wmy co warto robi\u0107, a co jest strat\u0105 czasu i jak to wszystko prze\u0142o\u017cy\u0107 na wzrost biznesu i lojalno\u015b\u0107 klient\u00f3w.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2caf39 elementor-widget elementor-widget-text-editor\" data-id=\"d2caf39\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCzego dowiesz si\u0119 podczas tej sesji:\n\n<ul>\n     <li> Jakie trendy w CX stan\u0105 si\u0119 w nied\u0142ugim czasie standardem<\/li>\n     <li> Jak wykorzysta\u0107 EX w organizacji i jak prze\u0142o\u017cy\u0107 to na do\u015bwiadczenia klient\u00f3w<\/li>\n\n<\/ul> \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f0b356e\" data-id=\"f0b356e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f86fd2 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"1f86fd2\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img fetchpriority=\"high\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/insummit.pl\/2022-2025\/wp-content\/uploads\/2022\/06\/Kuraczyk.jpg\" class=\"attachment-full size-full wp-image-1663\" alt=\"\" srcset=\"https:\/\/insummit.pl\/2022-2025\/wp-content\/uploads\/2022\/06\/Kuraczyk.jpg 250w, https:\/\/insummit.pl\/2022-2025\/wp-content\/uploads\/2022\/06\/Kuraczyk-150x150.jpg 150w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/><\/figure><div class=\"elementor-image-box-content\"><span class=\"elementor-image-box-title\">Przemys\u0142aw Kuraczyk<\/span><p class=\"elementor-image-box-description\">Head of CX<br>\n<strong>Kantar Polska<\/strong><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0eb03fc elementor-widget elementor-widget-text-editor\" data-id=\"0eb03fc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tManager Customer Experience od 14 lat zaanga\u017cowany w projekty zwi\u0105zane z popraw\u0105 do\u015bwiadcze\u0144 klienta w obszarach obs\u0142ugi, sprzeda\u017cy, oferty i komunikacji w bran\u017cy telekomunikacyjnej i ubezpieczeniach. W swojej pracy koncentruje si\u0119 na dostarczaniu warto\u015bci dla klienta i biznesowej, poprzez poprawianie do\u015bwiadcze\u0144 na scie\u017cce klienta (Customer Journey). Posiada wieloletnie do\u015bwiadczenie w analizie insight\u00f3w klienckich, wyszukiwaniu rozwi\u0105za\u0144, kt\u00f3re adresuj\u0105 potrzeby klient\u00f3w i wspieraj\u0105 rozw\u00f3j biznesu. Wsp\u00f3\u0142tworzy\u0142 strategie CX i projekty transformacji Customer Centricity. Fan nowych technologii i wykorzystania rozwi\u0105za\u0144 digitalowych w obs\u0142udze klient\u00f3w.\n\n \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9c9124e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9c9124e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-286cba4\" data-id=\"286cba4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9be43ed elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"9be43ed\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/insummit.pl\/2022-2025\/wp-content\/uploads\/2022\/06\/scigalski03.jpg\" class=\"attachment-full size-full wp-image-3378\" alt=\"\" srcset=\"https:\/\/insummit.pl\/2022-2025\/wp-content\/uploads\/2022\/06\/scigalski03.jpg 250w, https:\/\/insummit.pl\/2022-2025\/wp-content\/uploads\/2022\/06\/scigalski03-150x150.jpg 150w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/><\/figure><div class=\"elementor-image-box-content\"><span class=\"elementor-image-box-title\">Dominik \u015acigalski<\/span><p class=\"elementor-image-box-description\">Head of Digital Transformation for Corporate Banking<br>\n<strong>mBank<\/strong><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b177f9 elementor-widget elementor-widget-text-editor\" data-id=\"7b177f9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tw Bankowo\u015bci Korporacyjnej od prawie 20 lat, w mBanku od 14 &#8211; zajmuje si\u0119 digitalizacj\u0105, zarz\u0105dzaniem portfolio projekt\u00f3w IT i badaniami satysfakcji klient\u00f3w. Fanatyczny wyznawca wska\u017anika NPS, zagorza\u0142y przeciwnik wpisywania NPSa w cele: MBO, OKR, KPI. Prywatnie fotograf, ci\u0105gle w ruchu &#8211; ostatnio zapalony wio\u015blarz.\n\n \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-6b254a0\" data-id=\"6b254a0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30de067 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"30de067\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/insummit.pl\/2022-2025\/wp-content\/uploads\/2022\/06\/kaminski.jpg\" class=\"attachment-full size-full wp-image-1666\" alt=\"\" srcset=\"https:\/\/insummit.pl\/2022-2025\/wp-content\/uploads\/2022\/06\/kaminski.jpg 250w, https:\/\/insummit.pl\/2022-2025\/wp-content\/uploads\/2022\/06\/kaminski-150x150.jpg 150w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/><\/figure><div class=\"elementor-image-box-content\"><span class=\"elementor-image-box-title\">Rafa\u0142 Kami\u0144ski<\/span><p class=\"elementor-image-box-description\">UX Business Lead <\/br>\n<strong>Kantar Polska<\/strong><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efff096 elementor-widget elementor-widget-text-editor\" data-id=\"efff096\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tBadacz i projektant. Wyk\u0142adowca. Metodyk, trener biznesu i mentor. Swoj\u0105 pasj\u0119 do bada\u0144 odkry\u0142 13 lat temu wraz z metodami projektowania produkt\u00f3w i us\u0142ug, skoncentrowanymi na cz\u0142owieku \u2013 human-centered design \u2013 kt\u00f3rych sercem s\u0105 badania. Ekspert ds. bada\u0144 i testowania koncepcji inkubatora innowacji spo\u0142ecznych POPOJUTRZE. Trener w EY Academy of Business. Ekspert i metodyk projektowania innowacji spo\u0142ecznych, biznesowych i technologicznych. Kierownik i opiekun merytoryczny studi\u00f3w podyplomowych Lider Innowacji w Akademii Leona Ko\u017ami\u0144skiego. Facylitator zwinnych metod projektowanych: design thinking, service design, lean startup, lean UX, Agile, Scrum. Trener tenisa sto\u0142owego dzieci i doros\u0142ych.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-5492bf8\" data-id=\"5492bf8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a369dfc elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"a369dfc\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/insummit.pl\/2022-2025\/wp-content\/uploads\/2022\/06\/miklos.jpg\" class=\"attachment-full size-full wp-image-2695\" alt=\"\" srcset=\"https:\/\/insummit.pl\/2022-2025\/wp-content\/uploads\/2022\/06\/miklos.jpg 250w, https:\/\/insummit.pl\/2022-2025\/wp-content\/uploads\/2022\/06\/miklos-150x150.jpg 150w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/><\/figure><div class=\"elementor-image-box-content\"><span class=\"elementor-image-box-title\">Miros\u0142aw Mik\u0142os <\/span><p class=\"elementor-image-box-description\">Director of Customer Experience Management Bureau<br>\n<strong>PZU<\/strong><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54581b7 elementor-widget elementor-widget-text-editor\" data-id=\"54581b7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDo\u015bwiadczony menad\u017cer projekt\u00f3w z zakresu budowania lojalno\u015bci klient\u00f3w w oparciu o kultur\u0119 Customer Experience. W trakcie drogi zawodowej zwi\u0105zany z obs\u0142ug\u0105 klient\u00f3w\nw bran\u017cy finansowej, telkom, handlu oraz ubezpieczeniach. Zarz\u0105dza i uczestniczy w strategicznych projektach jako\u015bciowych, koordynuje i dostosowuje kluczowe wska\u017aniki efektywno\u015bci proces\u00f3w. Prowadzi dzia\u0142ania oparte na informacjach uzyskanych z bada\u0144 satysfakcji klient\u00f3w. Uczestniczy w najwa\u017cniejszych wydarzeniach dotycz\u0105cych tematyki CX. Stworzy\u0142 i prowadz\u0119 w mediach spo\u0142eczno\u015bciowych serwis po\u015bwi\u0119cony CEM. Jest cz\u0142onkiem CX Influencers \u2013 pierwszej polskie grupy profesjonalist\u00f3w CX.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5bf71e3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5bf71e3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-cc4442c\" data-id=\"cc4442c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-649e20b elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"649e20b\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/insummit.pl\/2022-2025\/wp-content\/uploads\/2022\/06\/sobolewska.jpg\" class=\"attachment-full size-full wp-image-4598\" alt=\"\" srcset=\"https:\/\/insummit.pl\/2022-2025\/wp-content\/uploads\/2022\/06\/sobolewska.jpg 250w, https:\/\/insummit.pl\/2022-2025\/wp-content\/uploads\/2022\/06\/sobolewska-150x150.jpg 150w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/><\/figure><div class=\"elementor-image-box-content\"><span class=\"elementor-image-box-title\">Joanna Sobolewska<\/span><p class=\"elementor-image-box-description\">Global Head of Patients<br>\n<strong>DocPlanner<\/strong><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f92538e elementor-widget elementor-widget-text-editor\" data-id=\"f92538e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tKierownik marketingu, manager z do\u015bwiadczeniem w budowaniu i wdra\u017caniu kliento-centrycznych strategii marketingowych, oferty opartej na warto\u015bci (Value Proposition) i strategii zarz\u0105dzania do\u015bwiadczeniem klienta (Customer Experience), w odniesieniu do cel\u00f3w biznesowych organizacji. Ma ponad 15 letnie do\u015bwiadczenie zawodowe, m.in.: obecnie w MEDICOVER i uprzednio w LUX MED, gdzie przygotowywa\u0142a i wdra\u017ca\u0142a kliento-centryczn\u0105 strategi\u0119 marketingow\u0105, wdro\u017cenia nowych produkt\u00f3w oraz projekty do\u015bwiadcze\u0144 pacjent\u00f3w dla rynku B2B oraz B2C, w T-Mobile Polska, gdzie definiowa\u0142a i rozwija\u0142a strategie dla rozwoju produkt\u00f3w i us\u0142ug telekomunikacyjnych oraz wdra\u017ca\u0142a strategi\u0119 Customer Experience z poziomu marketingu. Pracowa\u0142a r\u00f3wnie\u017c jako szef marketingowych projekt\u00f3w consultingowych dla firm ubezpieczeniowych w firmie doradczej Innovatika. Absolwentka Chartered Institute of Marketing (CIM) &#8211; &#8222;Diploma in Professional Marketing\u201d, Stanford University for Professional Development &#8211; \u201cInnovation and entrepreneurship\u201d oraz SGH podyplomowych studi\u00f3w \u201cStrategie Marketingowe\u201d. Prowadzi wyk\u0142ady z obszaru Marketingu Strategicznego i nowoczesnych metod marketingowych zorientowanych na klienta (Value Proposition, Customer Experience) dla student\u00f3w CIM w Polsce.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-d06317c\" data-id=\"d06317c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-22f674e elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"22f674e\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/insummit.pl\/2022-2025\/wp-content\/uploads\/2022\/06\/szymanska2.jpg\" class=\"attachment-full size-full wp-image-2706\" alt=\"\" srcset=\"https:\/\/insummit.pl\/2022-2025\/wp-content\/uploads\/2022\/06\/szymanska2.jpg 250w, https:\/\/insummit.pl\/2022-2025\/wp-content\/uploads\/2022\/06\/szymanska2-150x150.jpg 150w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/><\/figure><div class=\"elementor-image-box-content\"><span class=\"elementor-image-box-title\">Joanna Szyma\u0144ska<\/span><p class=\"elementor-image-box-description\">Head of Customer &amp; Employee Experience<br>\n<strong>Billennium<\/strong><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b98ec17 elementor-widget elementor-widget-text-editor\" data-id=\"b98ec17\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCustomer &#038; Employee Experience Executive z ponad 12 letnim do\u015bwiadczeniem w tym obszarze. Obecnie w globalnej firmie z bran\u017cy IT, poprzednio w telekomunikacji oraz bran\u017cy badawczej. Praktyk. Manager zespo\u0142\u00f3w i kierownik projekt\u00f3w (PM). Z wykszta\u0142cenia socjolog &#8211; badacz (specjalizacja: metody i techniki badawcze). Autorka publikacji, prelegentka konferencji bran\u017cowych. Wierzy w sukces na bazie zespo\u0142owego dzia\u0142ania oraz pozytywnego nastawienia do ludzi i wyzwa\u0144. Projektuje, wdra\u017ca i prowadzi badania z klientami i pracownikami na Customer &#038; Employee Journey Maps; prowadzi warsztaty generuj\u0105ce usprawnienia proces\u00f3w (facylitator); prowadzi analizy i przygotowuje rekomendacje biznesowe (consulting); projektuje standardy sprzeda\u017cy &#038; obs\u0142ugi klienta; prowadzi szkolenia z tematyki CX i EX; prowadzi HR-owe warsztaty dot. temat\u00f3w &#8222;mi\u0119kkich&#8221;, relacji zespo\u0142owych i zarz\u0105dzania; wsp\u00f3\u0142pracuje ze wszystkimi szczeblami w organizacji: ze specjalistami, ekspertami, managerami zespo\u0142\u00f3w i zarz\u0105dem. Z zami\u0142owania podr\u00f3\u017cniczka.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-669561b\" data-id=\"669561b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-047afd7 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"047afd7\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"214\" height=\"214\" src=\"https:\/\/insummit.pl\/2022-2025\/wp-content\/uploads\/2022\/06\/jablonka.jpg\" class=\"attachment-full size-full wp-image-2696\" alt=\"\" srcset=\"https:\/\/insummit.pl\/2022-2025\/wp-content\/uploads\/2022\/06\/jablonka.jpg 214w, https:\/\/insummit.pl\/2022-2025\/wp-content\/uploads\/2022\/06\/jablonka-150x150.jpg 150w\" sizes=\"(max-width: 214px) 100vw, 214px\" \/><\/figure><div class=\"elementor-image-box-content\"><span class=\"elementor-image-box-title\">Joanna Jab\u0142o\u0144ska-Bia\u0142ow\u0105s<\/span><p class=\"elementor-image-box-description\">Head of Customer Excellence Center<br>\n<strong>Santander Bank Polska<\/strong><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Quo Vadis CX?nteraktywny panel dyskusyjnySCENA PASA\u017bNOWY CXSESJA KUROWANA 15.50 PI\u0104TEK, 23 WRZE\u015aNIA CX, UX, EX a mo\u017ce BX? Cztery strony jednego medalu, czy mo\u017ce kola\u017c z po\u0142\u0105czenia tych czterech obszar\u00f3w? Porozmawiajmy w gronie ekspert\u00f3w, dok\u0105d zmierza CX, jakie trendy obecne ju\u017c na \u015bwiecie wykorzystamy w Polsce i dlaczego. Om\u00f3wmy co warto robi\u0107, a co jest [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":16,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pmpro_default_level":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1677","page","type-page","status-publish","hentry","pmpro-has-access"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Quo Vadis CX? nteraktywny panel dyskusyjny SCENA PASA\u017b NOWY CX SESJA KUROWANA 15.50 PI\u0104TEK, 23 WRZE\u015aNIA CX, UX, EX a mo\u017ce BX? 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